How to Choose a Telehealth Platform That Best Fits Your Practice

A woman visiting her doctor through a telehealth platform

The popularity of telehealth has grown rapidly over the past few years. The American Hospital Association has stated that over 75% of hospitals in the U.S. use telehealth and other virtual care to connect patients and physicians through live audio, video, and other technologies. Telehealth helps provide easier access to medical care at a reduced cost, and it can also help improve patient outcomes by giving providers a deeper insight into their patients and their overall practice.


Related: The Telemedicine Journey


If you’re a facility administrator or practicing care provider and are considering implementing a new telehealth platform with your business, you might be overwhelmed by all of the available options. There are various telehealth partners to sort through, and some can help you extend your practice’s reach, while others might have negative effects on your practice rather than helping it grow. We’ll help you choose the telehealth platform that’s the best fit for you.

What the Right Telehealth Platform Should Provide

Here are three key features that you should look for when choosing a telehealth platform.

Easy Integration

One of the main reasons that healthcare providers use telehealth platforms is to make their lives (and their patients’ lives) easier. That means that the telehealth platform you choose should give you access to all of your information, and it should be easy to find and manage. Managing all of your data across different programs and applications throughout the day can cause serious delays to routine processes. It can also make it easier to lose track of things like patient information, appointments, and vital care data.


The best telehealth platforms should give you access to everything on the same interface so that you don’t have to move between different interfaces to find the information you’re looking for. These include things like patient info, your daily schedule, health records, and the audio/video capabilities to visit with your patients remotely. Platforms that offer this can help improve your efficiency and the quality of care you provide to your patients.



The telehealth platform you end up using should have a user-friendly design not only for you and your colleagues but for your patients as well. Everyone involved with the platform should feel comfortable using it. It’s especially important to consider more vulnerable patients, like those in low-income households, the elderly, and ones with chronic illnesses. That’s why you want to choose a telehealth platform that’s easy to use and intuitive for as many people as possible.


Here’s a good way to check how user-friendly the design is: you can have some of your patients sample the platform and ensure that they feel confident using it and its features. You should also get your colleagues in on it since they’ll be using the platform also. There’s sure to be a learning curve any time you adopt a new system, but it’s important to ensure that everyone can use it to complete routine processes in a fast, efficient, and simple manner. Ensure that you and your colleagues can confidently update patient info, monitor their health, administer appropriate care, and schedule appointments.

 A woman who is comfortable using her smartphone


No healthcare practice is the same—adopting a one-size-fits-all solution isn’t practical for telehealth services; you should find one that you can easily customize and configure to handle your practice’s specific needs. Since you and your colleagues likely have routine processes in place already, finding a telehealth platform that lets you work the way you want is a necessity. Customizable platforms let you care for your patients in a way that fits in with your practice.


On top of this, your patients also likely have their own preferences when it comes to using a telehealth service. Some may prefer a phone call or text message, while others might want to utilize video chat. Utilizing a platform that lets your patients choose how they want to connect with their provider will help incentivize them to use it more often.

SessionCare—The Smart Telehealth Platform

Here’s how SessionCare meets the above criteria and then exceeds them.


Related: Hedging Your Telehealth Bet


  • Easy Scheduling: SessionCare utilizes the most intuitive dashboard for scheduling appointments. All users can easily schedule and queue patients for a session and automatically send the provider and patient a reminder for the appointment. When it’s time for a patient to receive care, it’s only one click away for them to join the virtual waiting room, which provides access to info about the session and lets them fill out any necessary documents before the visit begins.

  • Stable and Secure: All messages, images, and documents sent through the telehealth platform are encrypted and can safely be sent to your EMR. All elements of the visit are securely archived so that you can transfer or review them later. You can record every detail of the visit and upload them into a secure vault. You can access, archive, or move it to any storage space that you choose. All recordings are HIPAA-compliant.

  • Unlimited Support: You want your patient encounters to go smoothly and be meaningful. SessionCare ensures that happens with our 24/7 customer support for both providers and patients. Our average response time is less than 25 seconds, and we can typically resolve any issue within five minutes. Providers and patients shouldn’t have to jump through hoops to receive support, and we won’t make them.

  • Screen Sharing: Anyone who participates in a visit can securely share their screen with the other party, including web pages, documents, images, and videos (with sound!). In a video chat, both parties can still see each other while sharing screens, which allows for easy typing and chatting during the process.

 A woman using a tablet


Related: The SessionCare Platform


While there are many telehealth platforms to consider, finding the one that fits your practice the best takes some forethought, research, and consideration of the features that you need. Using the tips in this article, you can begin your journey of finding the platform that works best for you, your practice, and your patients.


Want to learn more about SessionCare and how it can streamline your remote patient visits? Start your free trial today!


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